do you have any questions?


Firstcaution answers any of your questions

Practical questions

What is the difference between a Firstcaution security deposit and a bank deposit?

Taking out a Firstcaution security deposit insurance will protect your lessor/real estate agency in the same way and you do not need to freeze money in a bank account.

Procedures for releasing money are simpler. In case any damage occurs, we make a payment to the real estate agency/lessor as soon as we receive evidence required.

You need to reimburse us with the amount we have paid to your lessor.

Is the Firstcaution security deposit as safe as a bank deposit?

Firstcaution is a Swiss insurance company approved by the Swiss Financial Market Supervisory Authority ( FINMA). Its reliability cannot be questioned by the lessor or real estate agency.

Does my lessor or real estate agency have to accept a Firstcaution security deposit?


However, Firstcaution works with the most reputable real estate agencies throughout Switzerland.

For a real estate agency/lessor, a Firstcaution security deposit is as reliable as a bank deposit, but funds are easier to release in the case of damage.

Do not hesitate to give us the information if your real estate agency/lessor prefers a bank deposit, we will describe to them the benefits offered by Firstcaution.

Is the amount of the Firstcaution security deposit limited?

No. We deliver security deposits for all amounts with no restriction.

The Firstcaution security deposit delivered is in conformity with that requested by your real estate agency/lessor, as it appears in the lease

I already am a tenant and I have frozen 3 months' rent in a bank account. Can I get it back?

Of course, all you need to do is make an application for a security deposit. We will deliver your security deposit certificate and forward it to your real estate agency/lessor which/who will release your bank deposit. Your money will be paid back to you.

Can I terminate my Firstcaution policy?

The security deposit can be terminated at any time.

All you need to do is ask your real estate agency/lessor to give us written notice and return to us the original of the Firstcaution security deposit certificate.

I paid my premium when I signed in on line but finally, I did not get the apartment, how can I get my money back?

If, for one reason or another, your application is suspended and your security deposit is not issued, your premium will be immediately paid back to you .

If I move out during the year, will I have to pay a premium for a full year?

No, with Firstcaution, the premium will be based on time elapsed from the effective date of the lease to the end of the lease.

In the 1st year, you will only pay from the effective date of your lease.

During the last year, if you leave before the end of the year, the difference will be paid back to you.

Smiling woman on the phone

Any questions?

Call us at 0840 78 78 78, our team will anwser you


Leave us your phone number and we will call you

Ask your question here
Firstcaution thanks you. We get in touch with you as soon as possible.